Datagov Opendata Platform

Provide the trend chart of the service volume of the 1999 service center of the Kaohsiung City Government for each month of the year 107. Date, total inbound call volume (IVR total inbound number), number of transfers to customer service personnel by pressing 1 (IVR total inbound, number of transfers to specialists after pressing 1), number of customer service personnel responses (number of transfers to customer service personnel - number of hang-up calls), number of hang-up calls (number of transfers to customer service personnel - number of customer service personnel responses), number of outbound calls (outbound call number in the performance daily report of the service staff), total number of call processing (total inbound number outbound call number), service level % (number of specialists picked up within 20 seconds/number of customer service personnel responses*100), average waiting time (total waiting time of inbound calls/number of transfers to customer service personnel), average call duration (total call duration of inbound calls/number of customer service personnel responses).